Milner Action Teams:

Step In and Help Build Milner 2.0

INTRODUCTION

At the Milner FUEL Kickoff, we asked everyone to be honest about what’s working, what’s not, and what needs to change. You delivered.

Now we’re moving from discussion to execution.

We are forming small, cross-functional action teams to take on the most important themes that came out of the breakout sessions. Each team will be sponsored by a member of the Leadership Team and will be responsible for turning ideas into real, trackable improvements.

These are not “committees that talk.” These are teams that build, test, and roll out solutions.

Focus Areas:

Communication & Transparency

Goal: Improve clarity. Make it easier for every employee to know what is happening, why decisions are being made, who owns what, and where to get answers.

Examples of what this team may take on:

  • Consistent communication from leadership

  • Role clarity and org visibility

  • How changes get rolled out so people aren’t surprised

Cross-Training & Employee Development

Goal: Build people. Create a repeatable way to train, ramp, and grow talent across Milner.


Examples of what this team may take on:

  • Onboarding playbooks by role

  • Cross-training between departments

  • Clear skill paths so people can advance

Customer Experience & Retention

Goal: Protect and grow the customer base. Strengthen service delivery and create a tighter loop between issues, response, and follow-up.


Examples of what this team may take on:

  • Proactive outreach before there’s a problem

  • Better hand-off between Sales, Service, and IT

  • Consistent follow-up after service events

Operational Efficiency & Process Alignment

Goal: Clean up how work actually moves. Remove friction, clarify ownership, and align processes so we stop solving the same problem five different ways.

Examples of what this team may take on:

  • Standardized workflows

  • Fewer handoffs that get “lost”

  • Clear definition of who owns each step

How the teams will work:

  • Each team will include 5 to 7 people from different areas of the company (Service, IT, Sales, Admin, etc.).

  • Each team will have an executive sponsor for visibility, support, and decision-making.

  • We’ll hold a short kickoff session to define priorities, deliverables, and timelines.

  • Progress will be reviewed with leadership and shared in monthly syncs so the rest of the company can see movement.

What we’re asking from you:

This is a If you want to be part of this, tell us where you’d like to contribute.

This is not extra busywork. This is direct input on how Milner operates, communicates, and serves customers.

Please complete the form below to volunteer for one of the action teams. We will review interest, balance each team across departments, and then confirm participation with you and your manager before we schedule kickoff sessions.Font

Milner Action Teams – Registration Form